Voxa: Live Translate (also known as VoxaTranslate, the “App”) is an online real-time interpretation app provided by its developer (“we”, “us”). When you speak, the App streams your microphone audio to our servers, where cloud AI models recognize and translate your speech and send subtitles (and, if you choose, synthesized speech) back to your device. The App also offers photo translation: a photo you take or choose is sent to our servers, where a cloud AI model translates the text in it and produces a translated image that keeps the original layout, which your device then downloads; and text translation: text you type or paste is sent to our servers, translated by a cloud AI model and returned to you. This Privacy Policy explains what information we collect, how we use it, who we share it with, where it is processed, how long we keep it, and the rights you have.
1. Information We Collect
| Information | Purpose |
|---|---|
| Email address (the address you sign in with by verification code, or the address — possibly a private relay address — provided by Apple when you use Sign in with Apple) | Registration and sign-in; sending verification codes |
| User ID; the anonymous identifier of your Apple account; the Apple authorization token (stored encrypted) | Identifying your account; linking your purchases and remaining minutes; revoking Apple sign-in authorization when you delete your account |
| Device identifier (an app-specific identifier generated by iOS) | Managing sign-in sessions on each device |
| The IP address used for each request; your App Store country/region at registration (fallback only) | Determining your data processing region (mainland China or elsewhere). We use the request IP first; only when the IP cannot be determined (for example, a private address or an unavailable database) do we use your App Store country/region at registration. The IP lookup uses an offline database on our own servers; no third-party runtime service is involved. IP geolocation data is provided by DB-IP.com (CC BY 4.0). |
| Interface language | Sending emails in your language |
| Interpretation audio | Real-time speech recognition and translation (see Section 2) |
| Photos you submit for photo translation | Translating the text in the photo and producing the translated image (see Section 2) |
| Text you submit for text translation | Translating the text into the language you choose (see Section 2) |
| Usage records: session start and end time, duration, detected speech time, billed time, languages, voice mode, App version, IP address, AI model usage statistics, and photo and text translation statistics (number of uses, languages, image size or character count, and result) | Billing and deducting minutes, troubleshooting, preventing abuse, and cost accounting |
| Consent records: which consent you gave, its version, time and IP address | Demonstrating that we obtained your consent |
| Purchase records: App Store transaction information (product, transaction ID, purchase and expiration dates, price, currency, storefront) | Granting minutes, handling renewals and refunds, and financial reconciliation |
| Server logs: request time, path, result and IP address | Security and troubleshooting |
Our servers do not store the content of what you say, photograph or type: no audio, no photos, no translated images, no text you submit, no recognized text and no translations. Our AI service provider retains call data as required by law (see Section 2). The App contains no third-party advertising, analytics or tracking SDKs, and we do not track you across other companies’ apps or websites.
2. AI Processing and Cross-Border Data Transfer
2.1 How interpretation audio is processed
- Audio is captured and uploaded only after you start an interpretation session, and uploading stops when the session ends.
- Our servers relay the audio in real time to Alibaba Cloud Model Studio (Qwen speech translation model), which performs speech recognition and translation and, if you choose the cloud voice, speech synthesis. The results are sent back to your device.
- Our servers do not store your audio, the recognized text, the translations or the synthesized speech, and we do not use them to train AI models. Subtitles are displayed only on your device.
- Alibaba Cloud Model Studio stores the data generated by model calls, including the audio and the processing results, as required by applicable laws and regulations, and has committed not to use it to train models. Its retention period and security measures are governed by Model Studio’s service terms. The data we send to Model Studio does not include your account identifiers.
- To bill only for the time you actually speak, our servers measure the volume level of the audio as it passes through; this measurement does not analyze or keep the content.
- If you choose the system voice, translations are read aloud by your device’s built-in voices, on your device.
- Location of AI processing: requests routed by IP to the mainland China region are processed in Alibaba Cloud’s Beijing region; other requests are processed in Alibaba Cloud’s Singapore region. Your processing region is determined from the IP address of each interpretation session or translation request; if the IP cannot be determined, we fall back to the account region determined at registration (IP first, then App Store country/region).
- Before your first interpretation session, the App asks for your explicit consent to this processing.
2.2 How photos for photo translation are processed
- A photo is uploaded only when you take a photo or choose one from your photo library and start a translation.
- Before uploading, the App compresses the photo and removes location and other metadata from it. Our servers pass the photo to Alibaba Cloud Model Studio (Qwen image translation model), which translates the text in the photo and produces a translated image that keeps the original layout.
- The translated image is generated by Alibaba Cloud and stored temporarily in its cloud storage in the same region as the processing. Your device downloads it directly from Alibaba Cloud through a link that expires after about 24 hours, so Alibaba Cloud receives your device’s IP address when the image is downloaded.
- Our servers do not store your photos, the translated images or the links to them, and we do not use them to train AI models. We record only statistics such as the number of uses, languages, image size and result. Alibaba Cloud Model Studio retains call data in the same way as described in Section 2.1.
- The location of processing is the same as for interpretation: requests routed by IP to the mainland China region are processed in Alibaba Cloud’s Beijing region; other requests are processed in the Singapore region.
- Before you use photo translation for the first time, the App asks for your explicit consent to this processing.
2.3 How text for text translation is processed
- Text is uploaded only when you type or paste it and start a translation.
- Our servers pass the text to Alibaba Cloud Model Studio (Qwen translation model), which translates it and returns the translation to your device.
- Our servers do not store the text you submit or its translation, and we do not use them to train AI models. We record only statistics such as the number of uses, languages, character count and result. Alibaba Cloud Model Studio retains call data in the same way as described in Section 2.1.
- The location of processing is the same as for interpretation: requests routed by IP to the mainland China region are processed in Alibaba Cloud’s Beijing region; other requests are processed in the Singapore region.
- Before you use text translation for the first time, the App asks for your explicit consent to this processing.
2.4 Where your data is stored and cross-border transfers
- Our servers are located in the Hong Kong Special Administrative Region of China (hosted by Tencent Cloud). Your account information, usage records and purchase records are stored there, and your interpretation audio, the photos you submit for photo translation and the text you submit for text translation pass through these servers.
- If your request is routed by IP to the mainland China region: your account information (email address, user ID), interpretation audio, photos you submit for photo translation, text you submit for text translation and usage records are transferred from mainland China to Hong Kong for processing, and the audio, photos and text are then processed in Alibaba Cloud’s Beijing region as described above. Before you first use interpretation, photo translation or text translation, the App asks for your separate consent to this transfer.
- If your request is routed by IP outside mainland China: your data is processed in Hong Kong, and your interpretation audio, photos and text are processed in Singapore. Verification-code emails are sent through Alibaba Cloud DirectMail, which operates in mainland China (Hangzhou region), so your email address and the content of those emails are processed in mainland China.
- All transfers are encrypted in transit (TLS). Our service providers process the data only to provide their services to us, under their terms of service and data protection commitments.
2.5 Withdrawing consent
You may withdraw your consent at any time by stopping use of the interpretation, photo translation and text translation features and deleting your account (see Section 6), or by contacting us. Withdrawal does not affect processing carried out before it. Without this consent we cannot provide interpretation, photo translation or text translation.
3. How We Use Information
- To provide the service: sign-in, real-time interpretation, photo translation, text translation, and maintaining your minutes and purchases.
- To bill accurately: measuring detected speech time, deducting minutes and processing App Store transactions.
- To keep the service secure and reliable: preventing fraud and abuse, diagnosing faults and analyzing costs.
- To meet legal obligations, such as keeping financial records.
- To communicate with you: verification codes and replies to your inquiries. We do not send marketing emails.
If you are in the European Economic Area, the United Kingdom or Switzerland, we rely on the following legal bases: performance of our contract with you (account, interpretation, photo translation, text translation, billing); your consent (AI processing and cross-border transfers described in Section 2); our legitimate interests (security, troubleshooting and abuse prevention); and compliance with legal obligations (financial records).
5. How Long We Keep Information
- Audio, photos, text you submit, recognized text and translations: not stored by our servers, which process them only in real time. Alibaba Cloud Model Studio retains call data as required by law, for the period set out in its service terms (see Section 2).
- Translated images: stored temporarily by Alibaba Cloud so that your device can download them; the download link expires after about 24 hours. Our servers do not store them.
- Verification codes: stored only in hashed form and expire after 10 minutes.
- Account information: kept while your account exists.
- When you delete your account: we delete your email address, country/region, sign-in identities and consent records, revoke your Apple sign-in authorization and sign you out on all devices. Usage records (including the IP addresses recorded with them), minute balance records and App Store purchase records are retained, linked only to an internal account ID, for as long as needed for financial reconciliation, tax, dispute handling and fraud prevention, and as required by law.
- Server logs: rotated and overwritten automatically, and kept no longer than needed for security and troubleshooting.
- Backups: deleted data may remain in backup copies until those backups are deleted in the normal backup cycle.
6. Your Rights and Choices
- Delete your account: at any time in the App under Account → Delete Account. Signing in again later with the same email or Apple account creates a brand-new account.
- Microphone permission: you can turn it off at any time in the iOS Settings app; interpretation will then be unavailable.
- Camera and photo library permissions: you can turn them off at any time in the iOS Settings app. Without camera permission you cannot take photos to translate, and without photo library permission you cannot save translation results to your photo library.
- Subscriptions: managed in your App Store account settings. Deleting your account does not cancel a subscription.
- Access, correction, copy and other requests: contact us at the email address below. Depending on where you live, you may have the right to access, correct, delete or obtain a copy of your personal information, to restrict or object to its processing, to withdraw consent, and to ask us to explain our processing rules. We will respond within the time required by applicable law.
- If you believe your rights have been infringed, you may also lodge a complaint with your local data protection authority.
7. Security
We use encryption in transit (TLS), encrypt sensitive credentials at rest, restrict administrative access with two-factor authentication, and grant access only to those who need it. No method of transmission or storage is completely secure. If a security incident affects your personal information, we will notify you and the relevant authorities as required by law.
8. Children
The App is not directed to children under 14, and we do not knowingly collect their personal information. If you are under the age required by the laws of your country or region to consent on your own, use the App only with the consent of your parent or guardian. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Changes to This Policy
If we change this Policy, we will update this page and its dates. For significant changes, we will notify you in the App and, where required by law, ask for your consent again.
10. Contact Us
If you have any questions or requests about this Privacy Policy, contact the developer of Voxa: Live Translate (VoxaTranslate) at 1343135559@qq.com.